Lean Management Essay Example | Topics and Well Written Essays - 2500 words

Lean Management - Essay Example It is evidently clear from the discussion that objective of lean management is to be an efficient, effective and customer focused organization with least cost and zero wastes. Customer satisfaction plays a vital role in developing and retaining new markets in any business and one good method to gauge it is getting feedback on different aspects from the customers. Major businesses employ customer contact center concepts since these solutions provide businesses with the flexible and strong infrastructure to interact with their customers and effectively manage ongoing projects. Based on these feedbacks, improvements in products and business strategies, development of new products, increase in customer satisfaction and loyalty, and exploration of new markets is sought to devise the swift response to global competitive markets. In the recent past, a number of companies have invested considerably in managing and maintaining contact center to get a competitive advantage by analyzing custome r experience and company performance; however, due to recent economic downturn companies are finding it difficult to manage the contact centers due to increased operating expenses. The as lean principle has effectively been applied in the manufacturing sector, in a similar way this concept is equally well applicable to a service industry. In doing so, Hines cautioned that organizations may miss a strategic aspect of value creation while focusing merely on cost reduction and lean tools while applying lean principles. To reduce the operating costs associated with contact centers, a lean management approach would help in creating a greater value demand while reducing the failure demand. IT businesses recognize that customers lean to support companies providing better services within a given price range. In this report, the company realized that its competitive position in the market is no longer secured. Therefore, a shift to lean management was attempted to reduce wastes and costs and increase revenue. This report is an attempt to study the significance of adopting and applying lean management concepts to Contact Center Industry using academic rigor while focusing on Averatec Contact Center and how it can effectively be applied to achieve zero defects with increased customer satisfaction. Averatec Contact Center 2.1 Company Description Averatec, established in 1984, is a company offering a broad range of computer products including desktop PCs, Laptops, and Servers, networking, storage and peripheral accessories. IT services including infrastructure technology, consultation, and business process development are few other services offered by the company which is engaged in a number of project in these areas. The company supports its entire operations with total 6000 employees and one design, development and manufacturing facility, and more than a hundred service centers located across the globe.

What do you consider to be the importance of witches in Macbeth Coursework

What do you consider to be the importance of witches in Macbeth - Coursework Example One of the witches tells MacBeth that he is the â€Å"thane of Glamis† (I, i, 45-46). The second witch tells MacBeth that he is the â€Å"thane of Cawdor!† (I, i, 49-50). The third witch tells MacBeth that â€Å"that shalt be King hereafter!† (I, i, 51-52). Epstein (422) states that, after the final pronouncement by the final witch, MacBeth’s hair stands on end and his heart starts pounding. This shows that this is something that MacBeth has thought about himself – that he could be King, if only Duncan were out of the way. Epstein (422) further notes that the word â€Å"wyrd,† which was what the witches were called, as they were referred to as â€Å"weird sisters,† (I, i, 31), is actually misinterpreted. The modern plays interpret the word â€Å"wyrd† as being the same as â€Å"weird† in modern day language. After all, the three women were very weird. When we first meet them, one of them is killing swine, and the other on e speaks in rhymes – such as â€Å"in a sieve I’ll thither sail, and like a rat without a tail†¦Ã¢â‚¬  (I,i,8-9), and â€Å"Here I have a pilot’s thumb, wrackd as homeword he did come. A drum! A drum! MacBeth did come!† (I, i, 29-31). Perhaps in Shakespeare’s day it wasn’t weird to speak in rhymes in the plays, so the audience for Shakespeare might not have thought that this was out of place, but the rhyming definitely made that particular sister seem weird. Therefore, the fact that the sisters are referred to as weird might be a modern-day interpretation of them and their overall characters. But Epstein (422) states that the word that was actually used as â€Å"wyrd,† which means fate. This would bring a variety of translations for the witches, assuming that the word is â€Å"wyrd† and the meaning is â€Å"fate.† This would be a pun, but a very meaningful one. This would be an answer to one of the questions that is central to the play, and that is whether or not our fate is determined by our own hands or by some kind of outside force. The outside force would be the witch’s influence over MacBeth and Lady MacBeth, both of whom are responsible for the bloodbath that is to follow. The implication is that the witches are responsible for MacBeth and Lady MacBeth’s overwhelming ambition that created the situation where there was a string of murders that MacBeth, an inherently good man, commits. If it were not for the outside influence on the proceedings at hand, there is not a way that a man like MacBeth could have done what he did. After all, the word â€Å"fate† implies a lack of control – that whatever happens in this world is predestined, and that we are powerless to stop it. Therefore, one of the functions of the witches is both in their persona and in the double entendre on the word â€Å"weird,† in that their persona is what ostensibly controls the situat ion, and the word â€Å"weird,† possibly means fate in this context. There is another interpretation of the word â€Å"wyrd,† according to Epstein, and this interpretation leads one to the opposite conclusion as the interpretation above. This is that the word might suggest â€Å"wayward.† This would imply that the witches were not even real, but, rather, were figments of MacBeth’s imagination. This interpretation would suggest that fate was not in control, at all, but, rather, MacBeth’s deep seated ambition is what is in control. This would imply that what happens to him is a result of his own free will, not the result of the witches influencing the proceedings a